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Do I need to update BIOS for the display card like mainboards?
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Because the components on display card is fixed, it is totally unnecessary for regularly updating BIOS of display card. Mainboard may need update BIOS for updating compatibility function for new CPU, DRAM, peripheral devices, and etc. Display card BIOS update is required only for bug fixing or other special case. It happen rarely.
Please note, we will not suggest user update BIOS with image files that are available on Internet. It is very possible that those image files are not compatible with your display card at all and your display card may not work any more after updating. You may void the warranty of display card at the same time.
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Where could I found the serial number of the bundle software CD 'Cyberlink DVD solution'?
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we have painted the serial number on the CD , you could find it as 'S/N: MS8529XXXXXXXX79' on the front painting of CD.
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How to use the ATi bundle game 'Halflife2' serial card ?
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please check follow information for ATi bundle game 'Halflife 2' serial card :
the Value (the game developer of 'Halflife 2') use a software named 'Steam' to manager some games developed by them and keep these game's software version will be newest one , Steam will always check and update these games to newest version , when system have connected to internet. there are many network game moudles like CounterStrike/ CSCZ / DOD are working through 'Steam' for update / internet game connection .
so , for a new user , he/she will need to download the software 'Steam' from Steam website (www.steampowered.com) install it at first , then register a ID follow the step show by the software , user will need a workable E-mail address , and a password will need to be set for login Steam server.
user could run Steam and login steam server after register process have been done. all games in the list could not start at this time, user will need select the game to start 'preload' process of this game , Steam will download all files need for this game from internet, preload files of HalfLife2 will take about 2.6GB of harddisk place, about 3~400 MB for other games. after preload process have been done , user will need to key in a serial code to 'active' this game , the game will let you play the game correctly after you active it.
so , please install the software Steam to your system and preload HalfLife2 ,then you could active the game with bundle serial card .
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There are some display function of the VGA card could not work correctly after the system update from WinXP SP1 to WinXP SP2 , please tell me how to fix it .
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this status might happen because the version of VGA driver is too old for WinXP SP2 , please update the VGA driver to newest version , you could download the newest driver file from our Tul/ATi's website .
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After I install ATI display driver on my system with Windows 2000 server/Advanced Server , display driver seem can not work normally. Or I even can not log in Windows.
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This issue may cause by Microsoft Windows allocate less AGP resource than minimum requirement of ATI display driver. Please refer to the information and solution in ATI official webpage.
http://www.ati.com/support/infobase/4217.html
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Why the 3dmark03 could not work with my X800/X700 series PCIE vga card ? I could not run a test loop with this card ,all other 3D game/3dmark2001SE could work correctly .
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please download this file 'direcpll.dll' from this link :
ftp://driver1.cptech.com.tw/driver/3dmark03/direcpll.dll
this newest file have include needed support for X800XT PCIE vga card , and please replace the earlier file in this directory -- '\windows\system32\futuremark\msc\' .
more information could be found in this link :
http://www.ati.com/support/infobase/4523.html
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Why the system will report a error message like 'IKernel.exe -Application Error ...' when I try to install ATi driver ?
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this kind of status have known to affect the following configurations:
Windows XP with Service Pack 1
Windows XP Hotfix Q328310 applied
InstallShield provides users with Document ID Q108020 in this link :
http://support.installshield.com/kb/view.asp?articleid=q108020
for solutions for this issue.
more information could be found in this link :
http://www.ati.com/support/infobase/4300.html
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Why the image on TV is not as sharpe as image display on CRT (LCD) monitor. TV display looks blurry.
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This behavior result in limitation of TV resolution and compressed S-Video (Composite) format.
The resolution for generic TV is much lower than generic computer monitor. (NTSC (525 horizontal scan lines)/ PAL (625 horizontal scan lines) compare to computer frequently using resolution 1024x768 (768 horizontal scan lines)) And,
S-Video interface is a analog compress format. Composite is a further compress format base on S-Video interface (Y and C signal of S-Video is compress into one signal of Composite ).
So, when you try to view computer display on generic TV. The image quality will suffer from lower resolution of TV and signal loss via compressed signal interface. The only advantage for TV output is generic TV screen size is much bigger
than generic computer display device.
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Where could I found the Linux driver support information for ATi series VGA card ?
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please check this website for newest update / download link of ATi Linux driver :
http://www.ati.com/support/drivers/linux/radeon-linux.html
ATi Linux driver FAQ :
http://www.ati.com/support/faq/linux.html
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Why the VGA chipset information in advanced display properities will show 'Radeon 9200 PRO' for my Radeon 9250 series VGA card ?
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this status happen because ATi's VGA driver have not change the chipset naming information table for Radeon 9250 ,the name will change to Radeon 9200 series after you update newest VGA driver . please update newest driver from Tul's/ATi's website to resolve this status .
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Where I can find information regarding ATI display utility SMARTGART?
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Please refer to http://mirror.ati.com/products/catalyst/SMARTGART-White-Paper-V2.pdf
And there is a FAQ for this utility. http://mirror.ati.com/products/catalyst/SMARTGART-FAQ.pdf
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What is ATI display utility VPU recover? Where I can find more information about it?
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when user enable this function , ATi VGA driver will check and make sure the VPU could be recover if it have stop work for unknown reason.
ATI provide a white paper for VPU recover utility. Please refer to PDF file http://mirror.ati.com/products/catalyst/VPU_OVERVIEW.pdf
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How to install the bundle game 'CounterStrike : condition zero' ?there is no serial number sticker on the CD .
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The serial number will release to user by a mail from ATi's register website , please register by this way :
please make sure for you have connect your system to internet , and a avaible E-mail account.
please put 'DISC 1' of bundle game CSCZ to your system ,and run the program 'start.exe' , and select 'register to ATi' in the game install window, then system will start the connect process with ATi register website , and you will see a IE screen with ATi register website show up , please follow the step on the screen , and the register website will send the serial number to the e-mail account you assigned .
if you need more detail , please check follow link :
ftp://driver1.cptech.com.tw/Manual/CSCZ/CSCZ_installation.pdf
please install adobe arcobat reader to make sure that you could open this file.
if there are some problem happen during internet connection , please try to run process in another time , or check your CD-ROM driver , because the program will check your game CD then send some data to the register website, so, if the internet connection status is not stable/cdrom could not read correct data from game CD might make the process failed .
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Why my X800/R9800 series VGA card working very unstable ?
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please check follow setting step by step :
driver: please update VGA driver to newest version from our/ATi's website , and you need to remove all other VGA driver in 'add/remove program' before you update VGA driver .
power supply : please make sure that your power supply's spec. for 300W output , because these VGA card series need a stable power out for run a 3D software in heavy load . if possible , please do not share the power cable of the vga card with other device , because some time the VGA card will unstable because this device share the power .
for AGP series VGA card :
setting change : please disable 'fastwrite' feature in section 'smartgart' of ATi advanced display properities . in some case , please try to change the AGP speed from 8X to 4X .
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Why the display properities is showing my VGA card is a Radeon 9600 Series , not PRO for my Radeon 9600 PRO VGA card ?
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please understand for , the first release of ATi driver have include a strange status , it will detect both Radeon 9600 pro/ radeon 9600 as 'Radeon 9600 pro' and show this information in display properities (XT/SE chipset not exist at that time) . so they change the name (showing on display properities) of radeon 9600 series chipset (PRO/non PRO/SE) to Radeon 9600 'Series' .
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why the MMC software could not work correctly for TV function ? some time the software could not auto-scan the TV channel.
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please check follow website for needed update from microsoft :
http://support.microsoft.com/default.aspx?scid=kb;en-us;825116
http://www.microsoft.com/downloads/details.aspx?FamilyID=8dfd1b6d-e177-4a0e-91d0-b4310675b02b&displaylang=en
this status happen because there are some conflict between DirectX9.0B and your TV software .
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why the PCI VGA card could not boot correctly with my system ?
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this status happen because the new PCI VGA card have some PCI resource conflict with on-board VGA device/other on-board device , so , please check follow point :
bios setup : please make sure the the booting device setting in bios setup of mainboard have been change to PCI device from on board VGA .
PCI slot : please try to install the PCI vga card to another PCI slot , some time the PCI vga card could only work in 1 PCI slot for a mianboard with 3~5 PCI slot .
m/b bios update : we also suggest to update mainboard BIOS, new BIOS may solve PCI resource allocate issue.
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Why my R9600 series VGA card working very unstable ?
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please check follow setting step by step :
driver: please update VGA driver to newest version from our/ATi's website , and you need to remove all other VGA driver in 'add/remove program' before you update VGA driver .
setting change : please disable 'fastwrite' feature in section 'smartgart' of aTi advanced display properities . in some case , please try to change the AGP speed from 8X to 4X .
special way : in some case , user have resolve this status by change AGP voltage from 1.5V to 1.6V , please make sure that your mainboard have supported this function .
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Why the overdriver feature have not shown with R9600XT series VGA card ?
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there are some different model of the R9600XT VGA card :
for some earlier series : it have not include needed design for overdrive feature. for these model , we have used the memory with higher speed then ATi recommand , and make the VGA card could running as fast as a R9600XT VGA card with over driver feature .
newest release series : based on new design of Radeon 9600XT VGA card , this model have include needed circuit fo overdrive feature , if this feature have not show up still , please update VGA driver to newest version .
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Why the system will hangup after VGA driver have installed ? my vga card is R9200 256MB version.
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this status happen because some BIOS setting of mainboard could not work with a vga card when video memory size = 256MB, so , please recover this status by follow step :
goto bios setup screen of mianboard , and find/change the setting of 'AGP aperture memory size' to 128MB .
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why the vga card running so slow and it will stop a second then work again .
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please enable the DMA mode of your harddisk in device manager , please use mouse right click the my computer , then select your harddisk --- setting ----select DMA -----select ok to save setting .
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why my vga card running unstable when the agp 4x enable ? my mainboard based on via chipset .
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please change both bios setting of maiboard and jumper setting of the VGA to 2x mode , because there are some via 4x mainboard could not driver this vga card in AGP 4x mode .
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why my vga card running unstable when the agp 2x mode ?
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this may happen because the default setting of this VGA card is setting to AGP 4x mode ,so please change the jumper setting of the vga card to agp 2x mode by this way :
for CVR3 / CVR3S ver 1.0
agp 2x mode : JP2 open , JP1 2-3 short
agp 4x mode : JP2 short , JP1 1-2 short (default setting)
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why the bundle game 'test driver 5' could not working normally ?
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please follow this procedure ( you could find it in manual) to change setting ,then the game will working normally .
TESTDRIVE 5 INSTALLATION PROCEDURE (For Nvidia Series VGA)
1. Click Start, then click to select Program.
2. Select the "TestDrive 5" program and click "Setting".
3. A "TestDrive 5 Setting Menu" will be display on the screen.
4. Browse to the option on "Rendering Fixes" and select the "Disable W-Buffering" option.
5. There will be "Tick" on the "Disable W-Buffering" option after you have selected it
6. Press "OK" below of the menu and you are ready to have fun with one of the best car-racing.
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why my tv-output could not working in win 2000 ?
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please download and update a newer driver in our website ,this future have support in newer driver .
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why my system working unstable ? my vga card is CG256 series.
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this my happen because your mainboard or power supply maybe could not support enough power to your vga card , so make your system unstable when you start a 3d program , exspecially for a system with high speed cpu (like athlon 700 or higher), our suggess is change a power supply with bigger wattage .
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why my nvidia vga card could not working stable ?mymainboard based on Ali chipset .
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please update the BIOS and agp driver of your mainboard , and disable the USB support of your mainboard , this will make your system running more stable with the nvidia vga card .
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why the vga card could not working with game in OPEN-GL mode,and direct X game working normally .
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this may happen because the driver of your old 3d vga card have some conflict with new driver , please remove both driver ,and install the new driver again .
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why my win2000 system will not working stable ? my mainboard based on via chip .
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please goto the Microsofts website , and download and install a win 2000 update file for this issue . you could find the information by follow way :
please goto this website --
http://search.support.microsoft.com/kb/c.asp?ln=en-us
then select win2000 in section 1 , and enter Q261601 in section 3 , and click go , the search result will show up and you could see the information in Q261601 . and you could download correct update file for your win2000.
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why the speed so slow when playing DVD title ? my system should fast enough .
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please enable the DMA function of your DVD-ROM in device manager , you could use mouse cursor right click mycomputer ,select properities,select CDROM-----your DVD ROM ---setting , then enable DMA mode and reboot your system .
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why the tv-output could not work ?
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if you need to use tv-out feature , please let your vga
card detect your tv-set at first ,so please connect your tv-set to system and power on it at first ,then power on your system , let system could detect your tv-set have inserted ,then you could change the output device setting in the display properities .
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why my system could not working stable after the new vga card have install ?
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please make sure that you have remove the driver of your old vga card in "add/removeprogram",especailly for the vga card with 3d accleterate future . and please update the bios and agp driver (if need) of your mainboard to newest version .
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